Recurring bookings
A client can book a whole series of visits in one go — on one or several weekdays, every week or every 2 weeks — and you can create such a series in the calendar. How to set up the pattern, why some sessions may be skipped, and how to cancel one visit, the whole series or every session on a given weekday.
Updated
On this page
How a client books a seriesCreating a series in the calendarA series from a session packageWhy some sessions may not get bookedSeries and “How many days ahead”What the client and you receiveThe series in the calendarHow to manage a seriesPaying for a seriesFAQA recurring booking is a series of visits with the same specialist, booked in one go. A client can book a series on your page, or you can create one in the calendar. It suits regular workouts, lessons, therapy or group classes.
A series follows a pattern:
- Days of the week — one or several, for example Mon, Wed and Fri.
- Time — the same for every day, or its own time for each day.
- How often — “Every week” or “Every 2 weeks”.
- End of the series — “Number of sessions” (2 to 52) or “Until a date”.
Each visit in the series is a separate booking. You can reschedule, complete or cancel it independently of the others.
How a client books a series
- On your page, the client picks the service, the specialist, and the date and time of the first session.
- They tick “Repeat” — the pattern fields appear. Without the tick the form stays as simple as usual.
- Under “Days of the week” they tick the days they want. The first session's day is already ticked and can't be unticked.
- With several days, they choose “Same time” or “Its own time for each day” and set the time for the other days.
- Under “How often” they choose “Every week” or “Every 2 weeks”.
- Under “End of the series” they set the “Number of sessions” or “Until a date”.
- They check the summary “Sessions planned: …” with the first dates, fill in their details and finish booking as usual.
The “Repeat” checkbox is controlled by the “Recurring bookings” switch in “Settings” → “Booking”, in the “Online booking” block. It is on by default, and the checkbox appears in the booking form for every service. If you turn it off, clients can only book a single visit on your page.
Creating a series in the calendar
If a client arranges regular visits with you by phone or in person, you can create the series yourself:
- Open “Bookings” and click “Booking”.
- Fill in the service, specialist, date and time of the first session and the client's details — as for a regular booking. See Creating a booking for a client.
- Tick “Repeat” and fill in the pattern just like on your page: days of the week, time, “How often” and “End of the series”.
- Click “Create booking”.
At the top you will see “Series created: 6 sessions.” or, if some sessions were skipped, “Series created: 4 sessions. Skipped — the time isn't available (taken or outside working hours): …” with the skipped dates. The “Recurring bookings” switch doesn't affect this form — it only applies to your page.
A staff member can create a series the same way in their own “My calendar”.
A series from a session package
If the client bought a session package, a series created in the calendar can be written off the package: tick “Use one credit from the client's package” and “Repeat”. Each session of the series uses one visit — the oldest package goes first.
Below the pattern you can see how many visits the package has left: “The client's package has 7 visits left — it covers 7 of 10 sessions.”. If there are fewer visits than sessions, YEMISCE asks what to do with the rest before anything is created:
- “Create the remaining sessions without the package” — sessions beyond the package are created as regular bookings;
- “Don't create sessions beyond the package” — the series ends as soon as the package runs out.
A session skipped because the time is taken doesn't use a visit. If a session of the series is cancelled, the visit returns to the package according to the “A visit is forfeited if cancelled less than” rule.
Why some sessions may not get booked
YEMISCE checks every session of the series separately — just like a regular booking. A session is skipped if that time is already taken, blocked, outside working hours or on the specialist's day off, the group class has no places left, or — with “Protect against dead gaps” on — the booking would leave a gap next to it shorter than your shortest service. The rest are created.
After booking, the client sees a summary such as “Booked 4 of 6 visits” and a “Couldn't be booked:” list with the dates that couldn't be taken, plus the hint “You can book these dates individually later.”.
Series and “How many days ahead”
“How many days ahead” in “Settings” → “Booking” limits only the date of the first session — the client picks it from the times offered on your page. The rest of the series can go beyond it. See Online booking settings.
Sessions of a series are booked at the chosen local time, including after the switch to summer or winter time. A series has at most 52 sessions, all within a year of the first one.
What the client and you receive
- The client receives one email, “Series of N visits confirmed”, listing every date of the series, and a reminder before each visit. If the series is cancelled, the “Series of N visits cancelled” email lists the cancelled dates the same way.
- You receive one new-booking notification.
The series in the calendar
Each visit in the series is a separate tile in the calendar marked with its number, for example “2/6”. Click the tile and the card shows “Series 2/6”.
The numbering runs through the whole series, across all its weekdays in date order. If some sessions were skipped, there will be gaps in the numbering.
How to manage a series
- One visit. Click the tile, choose “Details” and reschedule, complete or cancel this visit like any other booking. The other visits stay as they are.
- The whole series. Click any visit in the series and choose “Cancel entire series”. All future visits are cancelled; past ones stay unchanged.
- Every session on this weekday. If the series has several weekdays, a visit also offers “Cancel all sessions on this weekday”. For example, the client no longer comes on Wednesdays: click this button on any Wednesday session — all upcoming Wednesday sessions of the series are cancelled, the other days stay.
The freed time appears in the calendar as “freed”. The client receives a cancellation notification. The cancel buttons are shown as long as the series still has upcoming visits.
The client can also manage the series from their booking link: it shows “This is session 2 of 6 in the series” and the buttons “Cancel only this visit”, “Cancel the whole series” and — for a series on several weekdays — “Cancel all sessions on this weekday”. This follows your cancellation rules — see Cancellation and rescheduling by the client. The cancellation deadline applies to each session: sessions closer than “Cancellation allowed until visit by” can't be cancelled by the client — they stay booked, and the page warns about this before cancelling.
Paying for a series
If the client paid for the whole series in advance, open any session and mark “The whole series” in the “Payment” block — the mark applies to every session. You can also mark single sessions. More in Payment mark.
FAQ
Can I change the pattern of a series already created?
No. Cancel the sessions you don't need — one by one, by weekday or the whole series — and create a new series with the pattern you want.
Does a series work for group classes?
Yes. The client takes one place in each class of the series, as long as places are available. In the calendar these visits appear inside the group class tile: click the tile and the participant shows “Series 3/8” and the cancel buttons, which apply to this participant only. See Group bookings.
Can a client book a series from a session package themselves?
Yes, once the client signs in with the phone number or email the package was sold to: the form has “Use a visit from my package”, and with fewer visits than sessions the client chooses what to do with the rest before booking. See Session packages.
The client doesn't see the “Repeat” checkbox.
Check that “Recurring bookings” is on in “Settings” → “Booking”. The checkbox sits in the booking form below the time picker. If there are no free times in the coming days, the form isn't shown — and neither is the checkbox. A series can't be booked from a free opening in “Open today” — only a single visit.