Additional fields at booking
How to add your own questions to the booking form for a specific service — such as a dog's breed or a child's age — and where to see the client's answers.
Updated
Sometimes you need to know something before a visit that the standard form does not ask: a dog's breed, a child's age, a car registration, preferences for a treatment. For this you can add your own questions to a service, and the client answers them right in the booking form.
How to add a field
- Open “Services” and click the service.
- Go to the “Advanced settings” tab.
- In the “Additional fields at booking” block click “Add field”.
- Fill in the row:
- the field name — exactly what the client will see, for example “Dog's breed”;
- the type: “Short text”, “Long text” or “Number”;
- tick “Required” if the client cannot book without answering.
- Click “Save”.
You can add up to 10 fields to a service. When the limit is reached, “Add field” becomes inactive and “Up to 10 fields per service.” appears. A field name can be up to 200 characters.
Fields appear in the form in the same order as in the list. To remove a field, click the cross in its row (“Remove field”) and save the service.
What the client sees
The fields appear in the booking form for this service — after the contact details and reminder settings, before the privacy policy consent.
- Optional fields show “(optional)” after the name.
- “Short text” is a single-line field, up to 500 characters.
- “Long text” is a multi-line field, up to 5000 characters.
- “Number” accepts numbers only.
The same fields appear when you create a booking for a client in the calendar. Required ones are marked with an asterisk.
Where to see the answers
Open the booking in the calendar and expand “Details”. Field names and answers are listed under the client's contact details.
Specialists also see the answers in their own calendar, for their own bookings.
FAQ
Can I set the same questions for all services?
No, fields are set up per service. If you need a question everywhere, add it to each service.
Are field names translated if the page has several languages?
No. Clients see the field name exactly as you wrote it, whatever the page language. So for a page with several languages, write the name in both languages, for example “Алергії / Allergies”.
A client did not answer a required question. What happens?
The form will not submit while the field is empty. If the “Number” field contains something other than a number, the booking is not created and “Choose a time and enter name and phone.” appears — the client should then check all fields in the form.
Can I add a drop-down list or a checkbox?
Not at the moment. Only three types are available: “Short text”, “Long text” and “Number”.