Connecting TurboSMS
How to send clients SMS about their bookings through your own TurboSMS account: what you need, how to connect and test it, when clients get SMS, and what to do if the test fails.
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What you needHow to connectCheck that SMS get throughWhen clients get SMSHow to change or disconnectFAQYEMISCE can send clients SMS about their bookings. To do this, you connect your own TurboSMS account: messages go out under your sender name, and you pay for them directly in TurboSMS. Without a connection, the SMS channel isn’t available to clients.
What you need
- a TurboSMS account with a topped-up balance;
- an API token from your TurboSMS account;
- a sender name that is active in your TurboSMS account.
How to connect
- Open “Settings” → “Notifications” and scroll to the “SMS” block.
- Expand “Connect TurboSMS”.
- Paste the token into “API token”.
- In “Sender name”, enter the name exactly as it is registered in your TurboSMS account (the field hint reads “As registered in your TurboSMS account”).
- Click “Connect TurboSMS”.
YEMISCE checks the token right away. If everything is fine, you’ll see “TurboSMS connected.” and the status next to the heading changes to “Connected”.
Check that SMS get through
The token check doesn’t verify the sender name. So after connecting, send a test message:
- In “Test number in international format”, enter your number, for example +380….
- Click “Send test SMS”.
- You should see “Test SMS was submitted to TurboSMS.”, and your phone should receive an SMS in your cabinet language: “YEMISCE: test SMS from your connected TurboSMS account.”
“Check connection” re-checks the token. If it works, you'll see “Connection is working: the token is valid. TurboSMS checks the sender name only when sending — send a test SMS.” Under the block description you can see “Last checked” and “Last test” dates.
When clients get SMS
- The SMS option appears in the online booking form only when TurboSMS is connected and the client has entered a phone number. The client can make SMS their main channel or tick it as a backup.
- Only clients who permitted SMS themselves get it. Clients who booked before you connected can turn SMS on in their “My bookings” account — see Notifications for clients.
- SMS are sent for booking confirmations, reschedules and cancellations, reminders, free-time offers (“Waitlist opening”, “Opening today”) and review requests. The same event switches apply as for other channels — see Notification events and reminders.
- Every SMS starts with “YEMISCE:” and briefly describes the event — usually the service, the time, the business name and a link.
- If an SMS can’t be sent, YEMISCE tries the next channel the client permitted.
- You and your team members never get SMS.
The channel order is described in How notifications work.
How to change or disconnect
- To replace the token or sender name, expand “Update connection”, enter the new details and click “Update connection”.
- To stop SMS, click “Disconnect”. You’ll see “TurboSMS disconnected.”, the token is removed from YEMISCE, and clients no longer see SMS in the booking form.
FAQ
After connecting I see “Connection could not be verified. Check the token and API access.” and the status “Needs attention”.
TurboSMS didn’t accept the token. Copy it again without spaces and check in your TurboSMS account that API access is enabled. While the status is “Needs attention”, no SMS are sent to clients.
“Test SMS was not sent.” appears.
Most often the sender name doesn’t exist or isn’t active in your TurboSMS account, or the balance is empty. Fix the details via “Update connection” and try again.
“Check the entered details.” appears.
The token must be at least 8 characters, and the sender name up to 32 characters. Enter the test number in international format, starting with “+”.
“Connect TurboSMS first.” appears.
There is no connection, or it was disconnected. Connect TurboSMS again.
Can I send SMS to clients abroad?
It depends on your TurboSMS account. The connection block says: “TurboSMS provides international delivery within your account capabilities and provider tariffs.”